Contact
Get in touch
We are an online, digital-only brand, so email is the way to reach us. Pick the address that fits your question.
Help with an order
Your letter, storybook or posters, a keepsake that didn’t generate, a refund or a deletion request.
Everything else
General questions, feedback on an article, ideas, or a story about your dog you would like to share.
What to include in a support email
A few details help us find your keepsake and fix things quickly:
- Your private keepsake link — the link to your page on /my-keepsake/. It is the fastest way for us to find your order.
- The email address you used at checkout.
- Which product it is about: Letter From My Dog™, Our Story™ storybook or Dog Movie Poster Pack™.
- What went wrong, in a sentence or two. A screenshot helps if something looks off.
Common requests
My keepsake didn’t generate or looks wrong
Your purchase is saved as soon as payment is confirmed, so a failed generation doesn’t lose your order. Email [email protected] with your keepsake link and we will look into it. You can also read our refund policy.
I want my photos or data deleted
Email [email protected] with your keepsake link and ask us to delete your photos, generated files and personalization data. Our privacy policy explains what we keep and why.
I have a question before I buy
Many answers are already on our FAQ page. If yours isn’t, write to [email protected] and ask away.
Good to know
- We don’t offer phone support, and we don’t have a public office address.
- We can’t give veterinary, behavioral or training advice. For your dog’s health or behavior, please speak with your veterinarian or a qualified professional.